Privacy Policy

We collect account and profile information, such as names, email addresses, company names, roles, trades, invited users, and login details.

We collect service data created through use of Pipeline, such as training progress, assessment attempts, field verification records, badges, certificates, assignments, reports, company settings, uploaded materials, custom training content, and related activity.

We collect billing and subscription metadata, such as plan, seat count, subscription status, Stripe customer identifiers, discounts, and billing events. Payment card data is handled by Stripe and is not stored by Pipeline.

We may collect technical information such as device, browser, log, security, diagnostic, and usage information needed to operate and protect the service.

We use information to provide the service, authenticate users, manage tenants and roles, process billing, deliver training, track progress, support customers, secure the platform, troubleshoot issues, and improve Pipeline.

We may use aggregated, de-identified, anonymized, generalized, or transformed information to understand training effectiveness, improve product design, develop benchmarks, improve curriculum and templates, and make the service more useful.

Customers retain ownership of Customer Data and Customer Content. Pipeline uses that content as needed to provide, secure, support, maintain, and improve the service, as described in the Terms of Service.

Customer-specific uploaded SOPs, policies, internal processes, proprietary training materials, and generated customer-specific outputs are treated as customer-specific content and are not disclosed to other customers as unmodified confidential materials.

Pipeline customers participate in Pipeline Network Intelligence as part of signup. Pipeline may use Customer Data, Customer Content, Training Outputs, usage data, feedback, and performance data to create aggregated, de-identified, anonymized, generalized, or transformed insights, benchmarks, templates, training methods, operational frameworks, product improvements, and recommendations.

Pipeline will not disclose a participating customer's company identity, employee personal data, customer lists, pricing, or unmodified confidential materials through Network Intelligence.

Pipeline may offer AI-assisted features for content creation, summaries, recommendations, image generation, or training workflows. When customers use AI features, relevant prompts, uploaded materials, generated outputs, and usage metadata may be processed to provide and improve those features.

Customer-specific AI outputs remain subject to the Customer Content and Network Intelligence terms described above.

We may share information with service providers that help us run Pipeline, such as hosting, database, authentication, billing, email, monitoring, analytics, AI, and support providers.

We may share information if required by law, to protect rights or safety, to investigate misuse, to enforce agreements, or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.

We do not sell customer contact lists or employee personal data.

Pipeline uses technical and organizational safeguards designed to protect tenant data, including authentication, role-based access, tenant-scoped data controls, audit logging for important actions, and hosted payment handling through Stripe.

No online service can guarantee absolute security. Customers and users are responsible for keeping credentials secure and promptly reporting suspected unauthorized access.

We retain information as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

If an organization is deleted, data may be removed from active systems while remaining in backups or logs for a limited period according to operational and legal requirements.

Customers can manage users, roles, seats, training data, company settings, and certain privacy-related choices inside the service. Network Intelligence acceptance is tracked at the organization level.

To request help with access, correction, deletion, export, or privacy questions, contact us at the address below.

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the service, by email, or by another reasonable method.

Privacy questions can be sent to support@pipeline2success.com.